IT SUPPORT

Bridgitech Service Desk is about maximizing service efficiency, resolving problems, and driving continuous service improvement.

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MANAGED IT SUPPORT SERVICES

REMOTE IT SUPPORT

When an issue arises, the Bridgitech Service Desk team will be your first line of defense to initially provide tier one remote support. Tier one support will try to identify the cause of the issue and to determine the corrective actions required. Remote support results in a minimal amount of downtime for the client.

The Bridgitech Service Desk is staffed by experienced and qualified support analysts and engineers. If an issue arise with our client, they can contact our Service Desk directly by phone, email or through our client portal for support. All support tickets reported are logged, investigated, and responded to in accordance to an agreed service level agreement.

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MANAGED IT SUPPORT SERVICES

ONSITE IT SUPPORT

Bridgitech offers our clients the option to have an engineer come on-site to provide local, hands-on support, either on a scheduled basis or as the need arises.

On-Demand

An unplanned visit by an engineer in the event that a client issue cannot be resolved remotely or if an issue is considered time sensitive.

Scheduled

A pre-planned visit by an engineer. A scheduled visited may be required due to a variety of reasons such as; addressing issues that cannot be resolved remotely, to assist with an office move, the installation of new device hardware, or to monitor the installation and set-up of 3rd party equipment, hardware, or software.

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MANAGED IT SUPPORT SERVICES

OFF HOURS SUPPORT

Bridgitech’s technical support is available 24 hours a day, 7 days a week. Any calls received by our engineers during this time will be attended to in accordance with the agreed procedure as stipulated in a Service Level Agreement. This document will also detail our agreed response and resolution times. In a typical scenario, we will begin working towards resolving an issue once it has been reported.

For clients with their own IT Departments, Bridgitech can provide Service Desk overflow or emergency engineering support on an as-needed basis, or on a scheduled basis.

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How It Works

GET AN IT SOLUTIONS QUOTE

Please contact our team or complete the form below. A representative will contact you.

  • Phone: (800) 451-9156
  • Email: customerservice@bridgitech.com
  • Monday-Friday (8am–5pm EST)

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.

Let us provide your business with the IT support you need. With a simple approach to pricing, we make it easy to have your own dedicated IT department.

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems. Is Bridgitech right for your organization?

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